Privacy Policy

1. General Information

Protecting your personal data is important to ELEEVN. This Privacy Policy explains how ELEEVN collects, uses, stores, and protects your personal information when you visit or make a purchase from our website.

By using ELEEVN, you agree to the practices described in this Privacy Policy.

2. Data Controller

The responsible entity for data processing on this website is:

ELEEVN
ENOL Folien GmbH
Rapsacker 13
23556 Lübeck
Germany

Represented by: Olcay Okuslu

E-Mail: info@eleevn.com

3. Personal Data We Collect

ELEEVN may collect the following personal information:

Name
Billing and shipping address
E-mail address
Phone number
Payment information
IP address
Device and browser information
Order history
Communication data
Website usage data

This information may be collected when you:

Visit the website
Place an order
Contact ELEEVN
Subscribe to newsletters
Use tracking or analytics technologies

4. Purpose of Data Processing

ELEEVN processes personal data for the following purposes:

Processing and fulfilling orders
Providing customer support
Managing payments and refunds
Shipping and delivery
Fraud prevention and security
Improving website performance and user experience
Marketing and promotional communication
Compliance with legal obligations

5. Legal Basis for Processing

Personal data is processed based on:

Performance of a contract
Legal obligations
Legitimate business interests
Consent where legally required

6. Payment Providers

Payments on ELEEVN are securely processed through third-party payment providers.

ELEEVN does not store complete payment details such as full credit card information.

The respective payment provider may process your data according to their own privacy policies.

7. Shipping Providers

To fulfill orders, ELEEVN may share necessary customer information with shipping and logistics providers, including:

Name
Shipping address
Contact information

This data is shared solely for delivery purposes.

8. Shopify

ELEEVN may use Shopify as its e-commerce platform.

Shopify processes customer data on behalf of ELEEVN, including order information, payment processing, and website functionality.

More information can be found in Shopify’s Privacy Policy:
Shopify Privacy Policy

9. Cookies & Tracking Technologies

ELEEVN uses cookies and similar technologies to improve website functionality, analyze traffic, and personalize content or advertising.

Cookies may include:

Essential website cookies
Analytics cookies
Marketing and advertising cookies
Functional cookies

Users can manage cookie preferences through their browser settings.

10. Analytics & Marketing Tools

ELEEVN may use analytics and advertising services, including but not limited to:

Google Analytics
Meta Pixel
TikTok Pixel
Other marketing or tracking technologies

These services may collect information about user behavior, device data, and interactions with the website.

11. Newsletter & Marketing Communication

If you subscribe to the ELEEVN newsletter, your e-mail address may be used for promotional communication, product updates, and marketing campaigns.

You may unsubscribe at any time using the unsubscribe link included in e-mails or by contacting:

info@eleevn.com

12. Data Retention

ELEEVN stores personal data only as long as necessary for:

Order fulfillment
Legal and tax obligations
Customer support
Legitimate business purposes

After the retention period expires, data will be deleted or anonymized where legally possible.

13. Your Rights

Under applicable data protection laws, including the GDPR, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Data portability
Withdraw consent at any time

To exercise your rights, contact:

info@eleevn.com

14. Data Security

ELEEVN implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.

However, no method of internet transmission or electronic storage is completely secure.